22 minutes to answer a simple question at DELL HK online.
If you don't know what you are doing, please DO NOT buy from DELL or believe their sales people.... this is the actual conversation transcript...
| 13:40:31 |  | System | You are now being connected to an agent. Thank you for using Dell Chat |
| 13:40:31 | | System | Connected with HK_Sales_Jachson_chen |
| 13:40:35 |  | Tony | hi |
| 13:40:36 |  | HK_Sales_Jachson_chen | hello~ |
| 13:40:43 | | Tony | I'm looking at the alienware m11x |
| 13:40:47 | | HK_Sales_Jachson_chen | 歡迎訪問戴爾產品銷售聊天室，我是妳的銷售代表(Jachson Chen), 很高興為妳提供服務，請問有什麼可以幫忙？ |
| 13:40:57 | | Tony | there's no VGA out |
| 13:41:03 | | HK_Sales_Jachson_chen | :) |
| 13:41:04 | | Tony | only hdmi and display port |
| 13:41:17 | | Tony | will i be able to use this computer for work by connecting it to a projector? |
| 13:41:49 | | Tony | since.. i'm buying this on company budget.. it needs to be able to connect to our vga projector for presentations... |
| 13:42:16 | | HK_Sales_Jachson_chen | 有VGA吧. |
| 13:42:26 | | HK_Sales_Jachson_chen | VGA port RJ-45 Jack for LAN(10/100) HDMI port Display port USB(x3) Card Reader 3-in-1 IEEE1394a Microphone-in Two Headphone-out jacks |
| 13:42:31 | | Tony | i didn't see it |
| 13:42:36 | | HK_Sales_Jachson_chen | port 有這些。 |
| 13:43:12 | | Tony | Experience every detail on the 720p HD 11.6" widescreen LCD display (1366x768 resolution), or use either the HDMI or DisplayPort video output to connect to a large-panel external display. |
| 13:43:21 | | Tony | that's copy and pasted from your website |
| 13:43:30 | | Tony | the alienware m11x not the larger versions |
| 13:43:45 | | Tony | only hdmi and dp |
| 13:44:02 | | Tony | so... the question is.. how do i connect that to a vga display? |
| 13:44:11 | | HK_Sales_Jachson_chen | 左手邊， |
| 13:44:16 | | HK_Sales_Jachson_chen | 你看看圖片。 |
| 13:44:23 | | HK_Sales_Jachson_chen | 有VGA， |
| 13:44:27 | | Tony | that's a display port |
| 13:44:27 | | HK_Sales_Jachson_chen | 你信我啦。 |
| 13:45:46 | | HK_Sales_Jachson_chen | oh .. |
| 13:46:06 | | HK_Sales_Jachson_chen | you can buy a HDMI -> VGA adapter |
| 13:46:09 | | Tony | ... |
| 13:46:18 | | Tony | you are a very poor listener... |
| 13:46:38 | | Tony | does it come in the package? |
| 13:49:07 | | Tony | still there or you done with answering questions? |
| 13:49:16 | | HK_Sales_Jachson_chen | checking |
| 13:49:21 | | HK_Sales_Jachson_chen | sorry |
| 13:49:21 | | HK_Sales_Jachson_chen | take you some times |
| 13:51:01 | | HK_Sales_Jachson_chen | 我明白了，你現在問的是新的上I5 CPU的M11X， 這個是沒有VGA 的，老款的M11X 有， |
| 13:51:54 | | Tony | why would i ask about the old version if i'm about to buy it on the website? |
| 13:52:06 | | Tony | do you sell old alienware on your hong kong site? |
| 13:52:21 | | HK_Sales_Jachson_chen | A minutes ,sorry . |
| 13:52:28 | | HK_Sales_Jachson_chen | for the adapter . |
| 13:54:26 | | HK_Sales_Jachson_chen | sorry |
| 13:54:31 | | HK_Sales_Jachson_chen | 沒有附上 |
| 13:54:36 | | HK_Sales_Jachson_chen | 隨機沒有贈送的， |
| 13:55:07 | | Tony | do you sell it on the website or any type of generic ones will work? |
| 13:55:39 | | Tony | the reason i am asking this is that on ATI video cards, there needs to be a specific type for the 5850/70 series |
| 13:55:41 | | HK_Sales_Jachson_chen | i think if you need a computer for company use , |
| 13:55:56 | | HK_Sales_Jachson_chen | you can choose our business use notebook |
| 13:56:00 | | Tony | considering that this is NVIDIA gt335 i'm not sure if it has that requirement |
| 13:56:20 | | HK_Sales_Jachson_chen | gt335 do not support DX 11, |
| 13:56:26 | | HK_Sales_Jachson_chen | But 5850 / 70 can |
| 13:56:41 | | Tony | direct x 11 has nothing to do with what i am asking. i know this is dx10 |
| 13:56:46 | | HK_Sales_Jachson_chen | may not meet your needs |
| 13:57:04 | | Tony | i'm asking if it's a generic hdmi or dp-vga cable |
| 13:57:13 | | Tony | not which version od DX it runs |
| 13:57:16 | | Tony | *of |
| 13:58:00 | | HK_Sales_Jachson_chen | no HDMI / DP cable come with the computer |
| 13:58:24 | | Tony | jachson, let me summarize for you. i'm asking 3 things. first, confirming that it does or does not have a VGA port. 2nd then, asking if the converter comes in the packages, finally 3rd, since it does NOT come with the package, is it a generic converter cable. |
| 13:58:37 | | Tony | i'm not asking which computer i should buy or which version of DX i should run |
| 13:58:59 | | Tony | can you understand my questions? it would be perfectly okay for you to tell me you don't know and move on or transfer me to someone that does |
| 13:59:05 | | Tony | instead of wasting both our time |
| 13:59:10 | | Tony | can you understand??? |
| 13:59:56 | | HK_Sales_Jachson_chen | 1 .NO VGA PORT |
| 14:00:11 | | HK_Sales_Jachson_chen | 2 ,No adapter come with |
| 14:00:26 | | HK_Sales_Jachson_chen | 3 ,yes. you can buy it outside . |
| 14:00:41 | | HK_Sales_Jachson_chen | or after you got the computer, |
| 14:00:42 | | Tony | so #3 is a generic cable? |
| 14:00:49 | | HK_Sales_Jachson_chen | you can call our technician to buy the parts . |
| 14:01:05 | | Tony | or does it have pins especially pinned to the alienware m11x? |
| 14:01:16 | | HK_Sales_Jachson_chen | yes. |
| 14:01:36 | | Tony | that wasn't so hard was it? |
| 14:01:56 | | Tony | if only you would listen. this could have only taken 3 mins |
| 14:02:08 | | Tony | hope you can reflect on this. thanks and goodbye |
| 14:02:12 | | HK_Sales_Jachson_chen | hi ,Sir . |
| 14:02:27 | | HK_Sales_Jachson_chen | you can buy a universal adapter outside |
| 14:02:32 | | HK_Sales_Jachson_chen | a HDMI -> VGA adapter, |
| 14:02:47 | | System | The session has ended! |
