An actual transcript with a HK dell sales agent online.

22 minutes to answer a simple question at DELL HK online.

If you don't know what you are doing, please DO NOT buy from DELL or believe their sales people.... this is the actual conversation transcript...

13:40:31		System	You are now being connected to an agent. Thank you for using Dell Chat
13:40:31		System	Connected with HK_Sales_Jachson_chen
13:40:35		Tony	hi
13:40:36		HK_Sales_Jachson_chen	hello~
13:40:43		Tony	I'm looking at the alienware m11x
13:40:47		HK_Sales_Jachson_chen	歡迎訪問戴爾產品銷售聊天室，我是妳的銷售代表(Jachson Chen), 很高興為妳提供服務，請問有什麼可以幫忙？
13:40:57		Tony	there's no VGA out
13:41:03		HK_Sales_Jachson_chen	:)
13:41:04		Tony	only hdmi and display port
13:41:17		Tony	will i be able to use this computer for work by connecting it to a projector?
13:41:49		Tony	since.. i'm buying this on company budget.. it needs to be able to connect to our vga projector for presentations...
13:42:16		HK_Sales_Jachson_chen	有VGA吧.
13:42:26		HK_Sales_Jachson_chen	VGA port RJ-45 Jack for LAN(10/100) HDMI port Display port USB(x3) Card Reader 3-in-1 IEEE1394a Microphone-in Two Headphone-out jacks
13:42:31		Tony	i didn't see it
13:42:36		HK_Sales_Jachson_chen	port 有這些。
13:43:12		Tony	Experience every detail on the 720p HD 11.6" widescreen LCD display (1366x768 resolution), or use either the HDMI or DisplayPort video output to connect to a large-panel external display.
13:43:21		Tony	that's copy and pasted from your website
13:43:30		Tony	the alienware m11x not the larger versions
13:43:45		Tony	only hdmi and dp
13:44:02		Tony	so... the question is.. how do i connect that to a vga display?
13:44:11		HK_Sales_Jachson_chen	左手邊，
13:44:16		HK_Sales_Jachson_chen	你看看圖片。
13:44:23		HK_Sales_Jachson_chen	有VGA，
13:44:27		Tony	that's a display port
13:44:27		HK_Sales_Jachson_chen	你信我啦。
13:45:46		HK_Sales_Jachson_chen	oh ..
13:46:06		HK_Sales_Jachson_chen	you can buy a HDMI -> VGA adapter

13:46:09		Tony	...
13:46:18		Tony	you are a very poor listener...
13:46:38		Tony	does it come in the package?
13:49:07		Tony	still there or you done with answering questions?
13:49:16		HK_Sales_Jachson_chen	checking
13:49:21		HK_Sales_Jachson_chen	sorry
13:49:21		HK_Sales_Jachson_chen	take you some times
13:51:01		HK_Sales_Jachson_chen	我明白了，你現在問的是新的上I5 CPU的M11X， 這個是沒有VGA 的，老款的M11X 有，
13:51:54		Tony	why would i ask about the old version if i'm about to buy it on the website?
13:52:06		Tony	do you sell old alienware on your hong kong site?
13:52:21		HK_Sales_Jachson_chen	A minutes ,sorry .
13:52:28		HK_Sales_Jachson_chen	for the adapter .
13:54:26		HK_Sales_Jachson_chen	sorry
13:54:31		HK_Sales_Jachson_chen	沒有附上
13:54:36		HK_Sales_Jachson_chen	隨機沒有贈送的，
13:55:07		Tony	do you sell it on the website or any type of generic ones will work?
13:55:39		Tony	the reason i am asking this is that on ATI video cards, there needs to be a specific type for the 5850/70 series
13:55:41		HK_Sales_Jachson_chen	i think if you need a computer for company use ,
13:55:56		HK_Sales_Jachson_chen	you can choose our business use notebook
13:56:00		Tony	considering that this is NVIDIA gt335 i'm not sure if it has that requirement
13:56:20		HK_Sales_Jachson_chen	gt335 do not support DX 11,
13:56:26		HK_Sales_Jachson_chen	But 5850 / 70 can
13:56:41		Tony	direct x 11 has nothing to do with what i am asking. i know this is dx10
13:56:46		HK_Sales_Jachson_chen	may not meet your needs
13:57:04		Tony	i'm asking if it's a generic hdmi or dp-vga cable
13:57:13		Tony	not which version od DX it runs
13:57:16		Tony	*of
13:58:00		HK_Sales_Jachson_chen	no HDMI / DP cable come with the computer
13:58:24		Tony	jachson, let me summarize for you. i'm asking 3 things. first, confirming that it does or does not have a VGA port. 2nd then, asking if the converter comes in the packages, finally 3rd, since it does NOT come with the package, is it a generic converter cable.
13:58:37		Tony	i'm not asking which computer i should buy or which version of DX i should run
13:58:59		Tony	can you understand my questions? it would be perfectly okay for you to tell me you don't know and move on or transfer me to someone that does
13:59:05		Tony	instead of wasting both our time
13:59:10		Tony	can you understand???

13:59:56		HK_Sales_Jachson_chen	1 .NO VGA PORT
14:00:11		HK_Sales_Jachson_chen	2 ,No adapter come with
14:00:26		HK_Sales_Jachson_chen	3 ,yes. you can buy it outside .
14:00:41		HK_Sales_Jachson_chen	or after you got the computer,
14:00:42		Tony	so #3 is a generic cable?
14:00:49		HK_Sales_Jachson_chen	you can call our technician to buy the parts .
14:01:05		Tony	or does it have pins especially pinned to the alienware m11x?
14:01:16		HK_Sales_Jachson_chen	yes.
14:01:36		Tony	that wasn't so hard was it?
14:01:56		Tony	if only you would listen. this could have only taken 3 mins
14:02:08		Tony	hope you can reflect on this. thanks and goodbye
14:02:12		HK_Sales_Jachson_chen	hi ,Sir .
14:02:27		HK_Sales_Jachson_chen	you can buy a universal adapter outside
14:02:32		HK_Sales_Jachson_chen	a HDMI -> VGA adapter,
14:02:47		System	The session has ended!